How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Mexico, Central America, South America

15-30 Business days

*This doesn’t include our 2-5 day processing time.

Full refunds are given as long as a return request is communicated in under 15 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order. Please note that our return policy does not include ear cuffs, earrings, bodysuits, catyhose, and cat apparel, which are final sale due to hygienic reasons.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@nekoby.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@nekoby.com.